We strive to ensure all in-stock orders are shipped as quickly as possible; however there can be delays, and your patience is greatly appreciated.
If an item is not currently in-stock but is back-ordered, you will be provided with an expected ship date. You must complete your order to reserve the item for future shipment. At that time, we will obtain credit card pre-authorization and verification; however your credit card will not be charged until the item ships.
If you provide your email to us with your order, we will notify you via email when the item ships – whether it is in-stock or back-ordered – or if there are any other issues or delays.
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments from the same order.
Standard delivery applies to the continental U.S. only. In-stock items shipped via standard delivery typically arrive within 4-8 business days of when the order is shipped (business days are defined as Monday through Friday, 8:00am to 5:00pm EST, not including holidays).
To request expedited delivery for in-stock items, orders must be completed before 12:00pm EST to ensure same-day processing. For consumer protection, all orders are subject to review, including credit card authorization and verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated.
YOUR SATISFACTION MATTERS! If for any reason you are not delighted with your purchase, Coldwater Creek will accept returns and exchanges of unworn, unwashed, unused or defective merchandise within 30 days of purchase with a valid receipt. Shipping and handling fees are non-refundable.
All merchandise purchases must be returned by mail:
• Fill out the Return Form enclosed with your package (clearly noting reason for return);
• Repackage the item(s) and attach either our pre-paid SmartLabel (shipping fee of $6.95 will be deducted from the refund on your original method of payment) and give to your postal carrier/Post Office or use the label and carrier of your choice. We recommend using a form of traceable and insurable delivery.
• All items marked 'Final Sale' and/or have a price ending in $0.97 cannot be exchanged or returned for credit or refunds.
• Final sale exclusions include defective items or items damaged in transit. To be eligible for a refund or exchange, you must contact us within 5 days of receiving the item(s) to alert us of the damage, then return the item to us. Upon receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available we will refund the full purchase price of your item.
Please ship returns to:
Coldwater Creek Returns and Exchanges
1251 South Perry Road, Suite 163
Plainfield, IN 46168