Customer Care

Frequently Asked Questions

Explore answers to commonly asked questions about our brand, products, and shopping with us!

You can sign up to receive our emails by going to the bottom of our home page, entering your email address and clicking on the arrow. You’ll get the inside scoop on special offers and the latest styles direct to your inbox.
If you wish to unsubscribe, simply click "Unsubscribe from Coldwater Creek Marketing Emails" at the bottom of any of our emails.
You can sign up for text messages* by texting JOINCWC to 37519 on your smart phone (or click here and send if you’re currently on your smart phone). When you do, you’ll receive 20% off plus free shipping on orders over $75.
If you wish to unsubscribe from texts, simply reply "Stop" to any of our text messages.
*By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from Coldwater Creek at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Message frequency varies. Message and data rates may apply. Terms ( and Privacy (


All our customers who create an account can check out faster and more easily, thanks to securely stored information – plus they can access their purchase and return history. Customers who also sign up for Coldwater Creek emails and text messages will receive updates on special promotions, new product announcements, gift ideas, and more.