SHIPPING AND DELIVERY
We do our best to ensure all in-stock items are shipped as quickly as possible. Please bear in mind there might be delays to fulfilling your order due to the increased order volume.
If an item is not currently in-stock but is back-ordered, you will be provided with an expected ship date. You must complete your order to reserve the item for future shipment. At that time, we will obtain credit card pre-authorization and verification; however your credit card will not be charged until the item ships.
If you provide your email to us with your order, we will notify you via email when the item ships – whether it is in-stock or back-ordered – or if there are any other issues or delays.
Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments from the same order.
Standard Delivery
Standard delivery applies to the continental U.S. only. In-stock items shipped via standard delivery typically arrive within 4-8 business days of when the order is shipped (business days are defined as Monday through Friday, 8:00am to 5:00pm ET, excluding the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Year’s Day.).
| Range | Standard | 3-Day | Overnight |
|---|---|---|---|
| Up to $50 | $9.99 | $14.99 | $19.99 |
| $50.01–$100 | $14.99 | $19.99 | $24.99 |
| $100.01–$150 | $15.99 | $20.99 | $25.99 |
| $150.01–$200 | $17.99 | $22.99 | $27.99 |
| $200.01+ | $19.99 | $24.99 | $29.99 |
RETURNS, EXCHANGES & ADJUSTMENTS
ColdwaterCreek.com Return Policy
We want you to be 100% satisfied with your purchase. Our products are designed with care to meet our quality standards and your quality expectations. If for any reason you are not happy with your purchase, Coldwater Creek will accept returns and exchanges within 90 days of purchase with a valid receipt. Shipping and handling fees are non-refundable.
Returns Made Easy
Sometimes things don’t work out. When that happens, making a return should be as easy as making a purchase. That’s why we're now partnering with Happy Returns to offer 2 convenient ways to return your item and receive a quick refund. You can take advantage of this new service even if your package contains the Coldwater Creek prepaid label.
Return at a Drop-Off Location
When you want your refund immediately
- Start your return here and choose the Returns Bar location option to receive a QR code and further directions. No box or label needed.
- Select from thousands of Returns Bar locations, including the UPS Store, Ulta, Staples and Petco.
- Your refund will be initiated immediately upon drop-off. (Shipping fee of $9.95 will be deducted from the refund on your original method of payment.)
Return by mail
When you don't mind waiting for your refund
- Start your return online here to receive a USPS mailing label via email to ship your items.
- Box up your items in the original packaging, print out and apply the label provided, and ship them back to us.
- You'll get an email when your items have been received and your refund has been processed. Please allow 7-10 business days for your refund to be processed. (Shipping fee of $9.95 will be deducted from the refund on your original method of payment.)
Exchanges
- Please contact Customer Care at (888) 678-5576 to initiate a Rapid Exchange.
- Customer Care will place your new order with free shipping and send you a prepaid shipping label to return the item you wish to exchange.
- Although you will be charged for the new order, your exchanged item will be refunded as soon as we receive it, and you will incur no additional shipping charges.
Price Adjustments
We will gladly adjust the price of an item if it is reduced within 14 days of your original purchase. A one-time price adjustment may be made on sale- or full-price merchandise. To request a price adjustment, email us at customerservice@coldwatercreek.com or call (888) 678-5576.
