Shipping & Returns


We do our best to ensure all in-stock items are shipped as quickly as possible. Please bear in mind there might be delays to fulfilling your order due to the increased order volume.

If an item is not currently in-stock but is back-ordered, you will be provided with an expected ship date. You must complete your order to reserve the item for future shipment. At that time, we will obtain credit card pre-authorization and verification; however your credit card will not be charged until the item ships.

If you provide your email to us with your order, we will notify you via email when the item ships – whether it is in-stock or back-ordered – or if there are any other issues or delays.

Where a single order results in multiple shipments, the shipping and handling charge only applies to the first package shipped. There is no additional charge for subsequent shipments from the same order.

Standard Delivery

Standard delivery applies to the continental U.S. only. In-stock items shipped via standard delivery typically arrive within 4-8 business days of when the order is shipped (business days are defined as Monday through Friday, 8:00am to 5:00pm ET, not including holidays).

Shipping & Handling
Range Standard 3-Day Overnight
Up to $50 $9.99 $14.99 $19.99
$50.01–$100 $14.99 $19.99 $24.99
$100.01–$150 $15.99 $20.99 $25.99
$150.01–$200 $17.99 $22.99 $27.99
$200.01+ $19.99 $24.99 $29.99


YOUR SATISFACTION MATTERS! If for any reason you are not delighted with your purchase, Coldwater Creek will accept returns and exchanges of unworn, unwashed, unused or defective merchandise within 90 days of purchase with a valid receipt. Shipping and handling fees are non-refundable.

Making Returns

We’re now partnering with Happy Returns to offer 2 convenient ways to return your item and receive a quick refund. You can take advantage of this new service even if your package contains the Coldwater Creek prepaid label.

Return by mail

  • Start your return online here to receive a USPS mailing label via email to ship your items.
  • Box up your items in the original packaging, print out and apply the label provided, and ship them back to us. (Shipping fee of $9.95 will be deducted from the refund on your original method of payment).
  • You’ll get an email when your items have been received and your refund has been processed. Please allow 7-10 business days for your refund to be processed.
Start Your Return

Return at a Drop-Off Location

  • Start your return here and choose the Returns Bar option to receive a QR code and further directions. No box or label needed. (Shipping fee of $9.95 will be deducted from the refund on your original method of payment).
  • Select from thousands of options to find a Returns Bar near you.
  • Your refund will be initiated immediately upon drop-off.
Start Your Return

Please note: If you would like to make an exchange, please contact Customer Care at (888) 678-5576 to initiate a Rapid Exchange.

Price Adjustment Policy

We will gladly adjust the price of an item if it reduces within 14 days of your original purchase. A one-time price adjustment may be made on sale- or full-price merchandise. To request a price adjustment, email us at or call 888-678-5576.