Customer Experience Guide


Orland Park, IL


At Coldwater Creek, we inspire daily connections to nature that feed our souls and fuel our imagination with simple
creative style that makes it easy to express yourself…naturally

Join us on our journey

YOUR purpose, in partnership with the Store Leadership Team, is to build a bond and emotional connection with the customer while delivering a life simplifying experience

Inspired by Nature, Inspired by YOU

  • Self- driven and excited to create, build and cultivate bonds with your team and customers.
  • Passionate about building an emotional connection that evokes a sense of discovery and exploration.
  • Ambitious and enthusiastic in creating an environment for the store and team to succeed.
  • A coach who upholds and inspires relationship building and service standards.
  • A team player that demonstrates excellent communication skills, a high level of accountability, fiscal responsibility, critical thinking, and leadership courage.
  • Friendly and fun with the ability to make decisions independently.
  • Fueled by curiosity.


  • Is self -driven and accountable to delivering a journey focused on emotional discovery and relationship- building behaviors to drive customer loyalty and delivering on sales goals.
  • Treats others fairly and with respect, building relationships based on an individual approach.

Building Bonds and Life Simplifying Service

  • You foster a shopping journey allowing her to follow her own path to find the clothes and accessories that effortlessly express who she is.
  • Lead with curiosity and seeks creative resolutions when working with customers to meet her lifestyle needs.
  • Has a strong understanding of our style, our customer, and our product. This understanding supports stylizing product and wearing in her own unique way to build a wardrobe.
  • Creates fun and educates customers on our culture and community.
  • Gains understanding on how merchant skills impact business and the customer experience and ensures merchandising standards are met.

Operating Procedures

  • Follows all company policies and procedures including local, state, and federal laws.
  • Helps to maintain a safe working environment and follows operation guidelines.


  • High school or GED required.
  • Excellent communication and time management skills.
  • Proven ability to multitask in a fast-paced environment.
  • An essential function of the job is the ability to move about in a store including standing, walking, kneeling, stooping, climbing ladders, using stairs, carrying, bending, stretching, twisting, or reaching out with body, arms or legs, pulling and lifting objects up to 40 pounds. Sometimes these movements are made quickly and repeatedly.
  • Ability to work on a rotating schedule including nights, weekends and holidays.
  • Ability to navigate computer/handheld systems with basic computer and keyboarding skills.

This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her manager.

For any inquiries or to apply, please email a resume to