- new arrivals
- All Clothing
- women's plus
What does "item unavailable" mean?
This means the item is sold out and no longer available. You may wish to try another size or color or call 800.510.2808 for assistance in verifying the status of the item. more...
What does "backordered" mean?
This means that the item is not currently in our warehouse and available to ship. The item can be ordered and the approximate ship date will be displayed on the product page and in your shopping cart.
How can I check the status of my order online?
Access My Account at the top navigation bar on our Homepage and sign in with your e-mail address and password. Select My Orders. more...
Can I change or cancel an order?
Our orders are processed very quickly. Our customer service representatives will be happy to check the status of your order and change or modify it if possible. Use Live Help online to chat with a customer service representative or call 800.510.2808.
Will I be charged sales tax on my order?
If Coldwater Creek has an existing or planned retail location in the state where the order is being sent, we are required to charge sales tax. more...
Are Cookies required to shop Coldwatercreek.com?
Yes. Cookies assist with making your shopping experience easier and faster. They store information while you shop until your purchase is complete. For help enabling cookies on your computer, more...
Can I purchase and redeem Gift Cards online?
Yes. Gift cards may be purchased online in predetermined amounts from $20.00 to $500.00. more...
You may combine up to two gift cards to pay for one order online. If you have more you’d like to apply to a single order, call 800.510.2808 and a customer service representative will help you. more...
Are Gift Certificates valid toward my online order?
Yes. You may redeem a paper gift certificate online during checkout at the bottom of the Order Review page. more...
How do I use an Offer Code?
During the checkout process, enter the code in the Offer Code field in the upper right corner of the Billing & Shipping page.
Which payment methods are accepted at Coldwatercreek.com?
Visa, MasterCard, American Express, Discover Network, Diners Club, JCB and giveanything.com gift certificates. You may also use Coldwater Creek: gift cards, electronic gift cards, paper gift certificates, and merchandise credits.
Can I have my purchase gift boxed?
Most items can be gift boxed. In Your Shopping Cart, click the check box for Gift Box. more...
What is Coldwater Creek's product pricing and availability policy?
Coldwater Creek reserves the right to offer, at any time, all or part of our merchandise assortment via our website, our catalogs and in our Coldwater Creek stores. Coldwater Creek reserves the right to add or remove items from our website, at any time, at our discretion. Merchandise selections offered during sale or promotional periods may differ from merchandise selections offered during non-sale or non-promotional periods.
Products, prices and promotions may vary among our website, our catalogs and in our stores. The products, prices and promotions offered in our stores may vary by each store.
How are shipping charges determined?
The total merchandise amount per address is used to determine the shipping and handling charges.
Can I ship an order to an international address?
What is Coldwater Creek's return and exchange policy?
You may return any item for a full merchandise refund, at any time. For an expedited exchange, call 800.510.2808 and a customer service representative will help you. more...
Can I print a return label to return my purchase?
Yes. Print a return label.
Privacy and Security Information
Is the credit card information I submit secure?
Yes. We use state-of-the-art Secure Socket Layer (SSL) technology to encrypt your financial information before it is sent. This highly sophisticated system scrambles your financial data as it travels from your computer to our website, making it useless to anyone but Coldwater Creek. more...
We never sell, rent or trade our customers’ e-mail addresses. more...
How can I be removed from the Coldwater Creek e-mail list?
Access My Account at the top navigation bar of your screen and sign in with your e-mail address and password. Select E-mail & Password Information, a drop-down menu will offer you selections to change the frequency of your e-mails or to be removed from our list completely. more...
What is Aspenwood Advertising?
Aspenwood Advertising is a Coldwater Creek company; a full-service advertising agency providing concept-to-execution services in branding and corporate communications. more...
If you're using an older version of either browser mentioned below, you can download a free update from Microsoft or Mozilla:
Our site is designed to be viewed at a screen setting of 1024 x 768.
What is a Cookie?
There are a variety of Cookies. A session Cookie, which is what needs to be enabled to shop our site, stores information on the short-term, so you don’t have to repeat steps. This information is automatically erased when you close your browser.
To Enable Cookies:
You can allow your browser to accept all Cookies or to notify you each time a Cookie is offered and then you decide whether to accept it or not. Below are the instructions for setting your Cookie preferences for Internet Explore and FireFox
If you use Internet Explorer:
If you use FireFox:
Internet Explorer choose:
How To Use Live Help
The Live Help tab is on the Coldwatercreek.com navigation bar at the top of your screen. Click the tab and a dialog box will appear on the bottom of your screen. Within moments, a customer service representative will assist you. Type your question, send it, and a response will appear in the dialog box.
Live Help is for chatting only, and is not for placing orders. Please do not send an order or credit card number in Live Help.
This service performs best with Internet Explorer browser versions 5.0 and higher. To update your browser, click.
An item number
For example, type in "AH1-2345," then click Go.
A product title
For example, type in "amethyst earrings," then click Go.
A category of items
For example, type in "black dresses under $50," then click Go.
How To Use Catalog Quick Order
With a current copy of one of our catalogs in hand, click Catalog Quick Order on the left side of our Homepage.