FAQs
Shopping Information
What does "item unavailable" mean?
This means the item is sold out and no longer available. You may wish to try another size or color or call 800-510-2808 for assistance in verifying the status of the item. more...
What does "backordered" mean?
This means that the item is not currently in our warehouse and available to ship. The item can be ordered and the approximate ship date will be displayed on the product page and in your shopping cart.
How can I check the status of my order online?
Access My Account at the top navigation bar on our Homepage and sign in with your e-mail address and password. Select My Orders. more...
Can I change or cancel an order?
Our orders are processed very quickly. Our customer service representatives will be happy to check the status of your order and change or modify it if possible. Use Live Help online to chat with a customer service representative or call 800-510-2808.
Will I be charged sales tax on my order?
If Coldwater Creek has an existing or planned retail location in the state where the order is being sent, we are required to charge sales tax. more...
Are Cookies required to shop Coldwatercreek.com?
Yes. Cookies assist with making your shopping experience easier and faster. They store information while you shop until your purchase is complete. For help enabling cookies on your computer, more...
Can I purchase and redeem Gift Cards online?
Yes. Gift cards may be purchased online in predetermined amounts from $20.00 to $500.00. more...
You may combine up to two gift cards to pay for one order online. If you have more you’d like to apply to a single order, call 800-510-2808 and a customer service representative will help you. more...
Are Gift Certificates valid toward my online order?
Yes. You may redeem a paper gift certificate online during checkout at the bottom of the Order Review page. more...
How do I use an Offer Code?
During the checkout process, enter the code in the Offer Code field in the upper right corner of the Billing & Shipping page.
Which payment methods are accepted at Coldwatercreek.com?
Visa, MasterCard, American Express, Discover Network, Diners Club, JCB and giveanything.com gift certificates. You may also use Coldwater Creek: gift cards, electronic gift cards, paper gift certificates, and merchandise credits.
Can I have my purchase gift boxed?
Most items can be gift boxed. In Your Shopping Cart, click the check box for Gift Box. more...
What is Coldwater Creek's product pricing and availability policy?
Coldwater Creek reserves the right to offer, at any time, all or part of our merchandise assortment via our website, our catalogs and in our Coldwater Creek stores. Coldwater Creek reserves the right to add or remove items from our website, at any time, at our discretion. Merchandise selections offered during sale or promotional periods may differ from merchandise selections offered during non-sale or non-promotional periods.
Products, prices and promotions may vary among our website, our catalogs and in our stores. The products, prices and promotions offered in our stores may vary by each store.
Shipping Information
How are shipping charges determined?
The total merchandise amount per address is used to determine the shipping and handling charges.
Can I ship an order to an international address?
Yes. more...
Return Policy
What is Coldwater Creek's return and exchange policy?
You may return any item for a full merchandise refund, at any time. For an expedited exchange, call 800-510-2808 and a customer service representative will help you. more...
Can I print a return label to return my purchase?
Yes. Print a return label.
Privacy and Security Information
Is the credit card information I submit secure?
Yes. We use state-of-the-art Secure Socket Layer (SSL) technology to encrypt your financial information before it is sent. This highly sophisticated system scrambles your financial data as it travels from your computer to our website, making it useless to anyone but Coldwater Creek. more...
What is Coldwater Creek's privacy policy?
We never sell, rent or trade our customers’ e-mail addresses. more...
How can I be removed from the Coldwater Creek e-mail list?
Access My Account at the top navigation bar of your screen and sign in with your e-mail address and password. Select E-mail & Password Information, a drop-down menu will offer you selections to change the frequency of your e-mails or to be removed from our list completely. more...
Subsidiaries
What is Aspenwood Advertising?
Aspenwood Advertising is a Coldwater Creek company; a full-service advertising agency providing concept-to-execution services in branding and corporate communications. more...
Browser and System Requirements
If you are having trouble viewing or using our website, upgrading your Internet Explorer or FireFox browser version may help.
Minimum required browser version:
Internet Explorer 5.0
FireFox 2.0
Suggested browser version:
Internet Explorer 6.0
FireFox 2.0
If you're using an older version of either browser mentioned above, you can download a free update from Microsoft or FireFox:
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Our site is designed to be viewed at a screen setting of 800 x 600. If you would like to see more of the page on your screen at one time, use the 1024 x 768 setting. The type and images will be smaller with this higher resolution.
Cookies
Cookies are Required to Shop on Coldwatercreek.com. Coldwatercreek.com uses Cookies to make your shopping experience easier and faster. With Cookies, you fill in your information once and the Cookie remembers the information and fills it in automatically until your purchase is complete.
What is a Cookie?
There are a variety of Cookies. A session Cookie, which is what needs to be enabled to shop our site, stores information on the short-term, so you don’t have to repeat steps. This information is automatically erased when you close your browser.
When all other Cookies are enabled, the information you enter is stored on your hard drive for repeat visits. These Cookies are your unique identifier so we know who you are automatically when you come to our site. This information is stored for your convenience only and is never used for any other purpose. See our Privacy Policy for more details.
To Enable Cookies:
You can allow your browser to accept all Cookies or to notify you each time a Cookie is offered and then you decide whether to accept it or not. Below are the instructions for setting your Cookie preferences for Internet Explorer 5.x – 6.x and FireFox 2.x.
If you use:
Internet Explorer 5.x choose:
- Tools
- Internet options
- Click Security Tab
- Click Custom Level Button
(To allow all Cookies)
- Under "Allow Cookies that are stored on your computer" click "Enable"
- Under "Allow per-session cookies (not stored)," click "Enable"
- Click OK at the bottom of the Security Settings window
- Click OK at the bottom of the Internet Options window
(To allow only Session Cookies)
- Under "Allow Cookies that are stored on your computer" click "Disable"
- Under "Allow per-session cookies (not stored)," click "Enable"
- Click OK at the bottom of the Security Settings window
- Click OK at the bottom of the Internet Options window
Internet Explorer 6.x choose:
- Tools
- Internet options
- Click Privacy Tab
- Select Advanced
(To allow all Cookies)
- Deselect override automatic cookie handling check box
- Click OK at the bottom of the Advanced Privacy window
- Click OK at the bottom of the Internet Options window
(To allow only Session Cookies)
- Select "Override automatic cookie handling" check box
- Select "Block" under "First-party Cookies"
- Select "Block" under "Third-party Cookies"
- Select "Always allow session Cookies"
- Click OK at the bottom of the Advanced Privacy window
- Click OK at the bottom of the Internet Options window
FireFox 2.x choose:
- Tools
- Options
- Click Privacy tab
- Under Cookies heading choose Accept cookies from sites
- Click OK
To Enable JavaScript:
Internet Explorer choose:
- Tools
- Internet Options
- Click the Security tab
- Click on Custom Level
- Select the Enable option under Active scripting, Allow paste
operation via script, and Scripting of Java applets.
FireFox choose:
- Tools
- Options
- Click Content tab
- Select Enable JavaScript.
About Live Help
Live Help is an instant messaging tool that allows you to communicate with a Coldwater Creek customer service representative while you're browsing our website.
How To Use Live Help
The Live Help tab is on the Coldwatercreek.com navigation bar at the top of your screen. Click the tab and a dialog box will appear on the bottom of your screen. Within moments, a customer service representative will assist you. Type your question, send it, and a response will appear in the dialog box.
Live Help is for chatting only, and is not for placing orders. Please do not send an order or credit card number in Live Help.
This service performs best with Internet Explorer browser versions 5.0 and higher. To update your browser, click.
How To Use Product Search
In the Product Search, found on the top left side of our Homepage, enter:
An item number
For example, type in "AH1-2345," then click Go.
A product title
For example, type in "amethyst earrings," then click Go.
A category of items
For example, type in "black dresses under $50," then click Go.
How To Use Catalog Quick Order
With a current copy of one of our catalogs in hand, click Catalog Quick Order on the left side of our Homepage.
- Enter catalog number (if you have one) as shown in the yellow box on the back of your catalog. Not required.
- Enter the item number
You can find the item number at the end of the item description in your catalog. Use this format: AH1-1234. Then click continue.
- Choose the quantity, size and color
Use the pull-down menus to select. Click Add to Cart.
- Availability
The next screen tells you if the product is available, on backorder, or unavailable. more...
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