Privacy & Security Statement
This Statement was last updated on July 18, 2012.
Privacy & Security
Trust is at the heart of every successful, ongoing relationship. At Coldwater Creek, earning and keeping your trust is the standard for everything we do. Because of this commitment, we never sell, rent or trade e-mail addresses with any other company.
We may revise this Privacy and Security Statement at any time without notice by updating this page. By using this Site you agree to be bound by any such revisions and should therefore periodically visit this Site and page to determine the current terms to which you are bound. In the event we make a material change to this Statement, you will be notified of such changes and given the opportunity to opt-out of new or different uses of your personal information. When this Privacy and Security Statement is revised, we will also revise the "last updated" date at the top of this Statement.
If you have any questions that are not answered below, please e-mail us at firstname.lastname@example.org.
Do you sell or trade customer e-mail addresses?
No. We never sell, rent, or trade e-mail addresses.
We do occasionally share names and mailing addresses with other reliable companies. We may provide our trusted third party service providers with customer e-mail addresses, for use solely in connection with providing services to us, as explained in more detail below. If you prefer that we not share your name, e-mail address or mailing address, please call 800.510.2808. Our customer service representatives are available daily from 6 a.m. to 3 a.m. ET.
Does Coldwater Creek acquire names and addresses?
Yes. We may acquire names and addresses, as well as other information as described below, from various sources, including through this website and our pages on social media sites such as Facebook, Twitter, and Pinterest, when you call or e-mail us or communicate with us through social media, when you participate in promotions, contests or surveys, or from third parties.
What kind of information will I be asked to provide?
When you place an order, request e-mail updates, request a catalog, or participate in a promotion, contest or survey, we may ask for some or all of the following: your name, address, phone number and e-mail address. If placing an order, we may ask for credit card information.
We maintain a record of your online, catalog and store purchases. If you ship your order to an address different from your billing address, we will ask you to enter the Ship To name and address. If you use Send-a-Hint, you will be asked for the e-mail address of the recipient. If you use Send-a-Hint or send an electronic gift card to someone, you will be asked for the e-mail address of the recipient. We never use these e-mail addresses for any other purpose.
How will Coldwater Creek use the information I provide?
Your information is used to process and deliver your order to the address you request. Your payment information allows us to bill your credit card company. If we have any questions regarding your order, we will contact you by phone or e-mail. If you make a purchase, we may send you information and updates about new products, special sales, customer surveys and promotions. We use both e-mail and postal addresses to share information with our customers. When you supply e-mail addresses in Send-a-Hint or to send an electronic gift card, we use those addresses only for the purpose you intend.
We often use testimonials from our customers in printed material or on our website, but only when we have express permission to do so. Testimonials come from customer comments sent or e-mailed directly to us.
We may share customer information with select third parties. From time to time we provide aggregate, statistical information about consumers and sales on our website and site shopping information. These statistics are used in communications, such as our annual report, and do not identify individuals.
We may also share customer information with our trusted third party service providers who provide advertising services using information that our customers provide, such as name, street address, email address, and transaction history, as further described below. Our trusted third parties are contractually prohibited from using customer information for any purpose other than to provide services to Coldwater Creek. If you prefer Coldwater Creek not to share your information with our third party service providers, please e-mail us at email@example.com, or give us a call at 800.510.2808. Our customer service representatives are available daily from 6 a.m. to 3 a.m. ET.
We may also disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Should such a sale, merger or transfer occur, we will use reasonable efforts to direct the transferee to use information you have provided to us in a manner that is consistent with our Privacy and Security Statement. Following such a sale, merger or transfer, you may contact the entity to which we transferred your information with any inquiries concerning the processing of that information.
Do I need a password to order from Coldwatercreek.com?
No. However, you may find it more convenient if you sign up for an account with us. In your account we can store your name, address and credit card information so you don't have to enter that information during future shopping visits. Only the last four digits of your credit card numbers are displayed for easy identification.
How do I update my personal information?
You can update your information online in My Account. Log in with your e-mail address and password, then click Personal Information. Your account information will be displayed as we currently have it in our system. If you have any difficulties, click Live Help or give us a call at 800.510.2808. Our customer service representatives are available daily from 6 a.m. to 3 a.m. ET.
We collaborate with Coremetrics, a company assisting us in gaining knowledge about how you use our website so that we may analyze trends and statistics regarding visitors' use of our website and to continually improve your online experience. Coremetrics, on behalf of Coldwater Creek, places a cookie on your computer that collects information including unique visitor identification and aspects about your visit to our site such as information about the devices our visitors use to access the Internet (for example, the IP address and the characteristics of the device, browser and operating system type), search engine referral information, general geographic location (such as country and city) from which visitors access our website, products and pages viewed, and purchases placed. Coldwater Creek does not allow Coremetrics to collect credit card, username, or password information. Coremetrics is contractually prohibited from using our data for any other purpose other than to collect, analyze and maintain the data in a secure and confidential manner for Coldwater Creek. As a visitor to coldwatercreek.com, you have the option to disable the ability of Coremetrics or any of Coldwater Creek's service providers to collect and analyze your browsing and purchasing behavior. Or you may maintain your anonymity and still continue to benefit from the improved shopping experience. To learn more about the privacy and confidentiality options you can select with respect to Coremetrics on this site, click here.
Please note that because Coremetrics collects data on our site using first-party data collection, blocking cookies from third-party domains will not block these first-party cookies. You will need to follow the opt-out process by clicking here. If you changed your opt-out status with respect to the Coremetrics cookie, Coremetrics uses a cookie to maintain your opt-out status. If you delete your cookies, your opt-out status will not be set and you will need to opt-out again. Click here to follow the opt-out procedure.
Does Coldwater Creek use third party service providers?
Yes. We may use third-party advertising companies and/or media partners to serve ads on our website and/or on the sites on which we advertise. Please note that these companies may use information about your visit to the applicable site in accordance with the policies on the site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements, these companies may place or recognize a unique cookie on your browser. In addition, we may use web beacons or pixel tags provided by third-party advertising companies to help manage our online advertising. These tags enable us to recognize a browser's cookie when a browser visits coldwatercreek.com to learn which advertisements bring users to our site.
To learn more about third-party advertising companies, cookies and how to "opt-out" of this type of advertising, please click here.
You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiative's website by clicking here.
How do I discontinue promotional e-mails?
At the bottom of each e-mail is information about removing your name from our e-mail list. You may also remove your name or change the frequency of the e-mails you receive in My Account. Log in with your e-mail address and password. Select E-mail & Password Information. On the next screen, make your selection, then save your changes. Our promotions are prepared in advance, so it may take a few days for the change to take effect, and you may receive e-mails during that time.
After you make a purchase, for your convenience we will still send e-mail order confirmations and information about your order. We may also contact you by phone or mail if we have questions regarding your order.
What about children's privacy?
Coldwater Creek does not direct its websites to children under the age of thirteen. If we learn that a user is under thirteen years of age, we will promptly delete any personal information that such user has provided to us.
What does Coldwatercreek.com do to protect my information?
We use a variety of current technologies and processes to protect your personal and financial information. We use encryption technology to ensure the secure transmission of any personal information you provide to us while using Coldwatercreek.com. The ordering area of our site is protected this way and is referred to as "secure."
Does Coldwatercreek.com use SSL technology?
Yes. All transactions at our site are conducted using Secure Sockets Layer (SSL) encryption. This highly sophisticated system scrambles your financial data as it travels from your computer to our website, making it useless to anyone but Coldwatercreek.com.
How do I know when I am in secure mode?
If you look at the website address in your browser window, non-secure sections of our site begin with "http://." When you move to a secure area, the address changes to "https://"; the "s" means secure. You'll also see a lock displayed in the lower right-hand corner.
If for any reason you cannot access a secure area of our site to place your order, please call 800.510.2808. Our customer service representatives are available daily from 6 a.m. to 3 a.m. ET.
What if an unauthorized purchase occurs?
We will cover any liability imposed on you by your bank or credit card company, up to $50, in the unlikely event that your card is used without your authorization at Coldwatercreek.com. We will also do whatever we can to help resolve the situation. The Fair Credit Billing Act requires your bank or credit card company to hold you responsible for no more than $50 of unauthorized or fraudulent charges on a credit card. Most debit card issuers voluntarily adopt the same liability limitations as credit card issuers, but you may want to check with your bank to make sure. Remember: if unauthorized use of your credit or debit card does occur, it is your responsibility to notify your card provider as stated in your agreement with them.
Is Live Help a secure area of Coldwatercreek.com?
No. Live Help is a chat-like feature on our site. It allows you to have questions answered online by one of our customer service representatives while you are shopping. It is not a secure area and, to protect your online security, a customer service representative will never ask you for credit card information during an online conversation in Live Help.
What about spam?
Like hundreds of other companies, Coldwater Creek, Inc. has been the target of a spam e-mail campaign on the Internet; e-mail that is sent illegally and illegitimately to the mass public. The senders create enticing subject lines to make the recipient think the e-mail message is from or has something to do with a legitimate company or organization, when in reality, the sender has nothing to do with the legitimate company. We go to great lengths to ensure our customers' privacy, the integrity of Coldwater Creek, Inc. and our brand.
We advise anyone receiving a spam e-mail to report it as abuse to their Internet Service Providers.
YOUR CALIFORNIA PRIVACY RIGHTS
California Civil Code Section 1798.83 permits customers of Coldwater Creek who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to firstname.lastname@example.org or write us:
751 West Hanley Avenue
Coeur d'Alene, ID 83815