Order Status

To find the status of your order Log in to your account

After you log in, click My Orders. You can view the details of your orders, including:

• Your order number
• The date your order was placed
• The number of items in your order
• If your order has been shipped
• When your order was shipped
• Returns status

If you don't have an account:

• Click Live Help. From there, a customer service representative can communicate the status of your order. More about Live Help.
• Call 800.510.2808 and a customer service representative can tell you the status of your order, 6 a.m. to 3 a.m. daily.
• To follow the status of future orders, Create an account.

Our customer service representatives are available daily from 6 a.m. to 3 a.m. ET

E-Mail
customerservice@thecreek.com

Live Help chat now

Phone 800.510.2808

100% Guarantee
If a Coldwater Creek purchase ever fails to meet your expectations for any reason, return it for an exchange or a full and prompt refund of the merchandise purchase price. Premium Retail, Web, and Catalog items may be returned at any time. Returns of items purchased through our Outlet locations, the Web Outlet, or Clearance/Sale catalogs will be accepted within 30 days of the original purchase.