Coldwater Creek has a reputation for providing customer service that is far beyond ordinary. We typically answer your e-mail question within one hour, and it is our goal to be certain your question is answered clearly and completely.
If your question relates to an order you've placed, please include your name, address and order number with your inquiry so we can access your account and answer your question quickly.
Live Help is an instant messaging tool that allows you to communicate with a Coldwater Creek customer service representative while you're browsing our Web site. Chat now
Our customer service representatives are available daily from 6 a.m. to 3 a.m. ET.
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If you prefer to send your questions or comments via mail,
please send them to:
751 West Hanley Avenue
Coeur d’Alene, ID 83815
If you prefer to send your questions or comments via fax, please send your fax toll-free to: 800.262.0080
For communicating via TDD, please dial toll-free: 800.305.7975